Please read before your appointment

Before Your Appointment

☐ I have received the video consultation link.

☐ I know the date and time of my appointment.

☐ I have tested my device (computer, tablet or smartphone).

☐ I have a stable internet connection.

☐ My device is charged or plugged in.

☐ My camera and microphone are working.

☐ I have a quiet, private space available for the consultation.

☐ I have good lighting so the clinician can see me/my child clearly.

☐ I have any relevant documents available (school reports, assessment forms, medication information, EHCP documents, etc.).

☐ I have my child available for the consultation if requested.

At the Start of the Consultation

☐ I will join the appointment 5 minutes early.

☐ I understand that the clinician will confirm identities at the start of the consultation.

☐ I will provide the address where my child is located during the appointment.

☐ I will provide a contact telephone number in case the video connection fails.

☐ I understand that if there are safeguarding or safety concerns, emergency services or other appropriate agencies may be contacted.

Privacy and Confidentiality

☐ I am in a private location where I can speak freely.

☐ I understand that the consultation is confidential.

☐ I will tell the clinician if anyone else is present in the room.

☐ I will not record the consultation without prior agreement from the clinician.

☐ I understand that the clinician will also be conducting the consultation from a confidential and secure environment.

During the Consultation

☐ I will minimise distractions (television, music, notifications, pets where possible).

☐ I will let the clinician know if I cannot hear or see properly.

☐ I understand that some assessments may require my child to be visible on camera.

☐ I understand that a video consultation may not always be suitable and a face-to-face appointment may be recommended if clinically necessary.

Medication Reviews (if applicable)

☐ I have my child's current medication available.

☐ I have recent height, weight, blood pressure or pulse measurements available if requested.

☐ I have a list of any side effects, concerns or questions.

If Technical Problems Occur

☐ I understand that if the connection is lost, the clinician will attempt to reconnect.

☐ I understand that I may be contacted by telephone if the video platform fails.

☐ I understand that the appointment may need to be rearranged if technical difficulties prevent a safe consultation.

Declaration

We hope you have read and understood the information above.

By reading this information and joining the call we accept that you consent to taking part in a video consultation.

Need help before your appointment?

Please contact the clinic if you have any concerns about accessing the video platform, require reasonable adjustments, or need alternative arrangements for the consultation.